Testimonials & Partners

"Caroline worked as my Operations Manager for nearly 10 years, and due to her diligence the management of the business was alarmingly efficient. She was responsible for running the office and was the glue that ensured everything ran smoothly. She is one of the most organised people I have ever come across."

"I worked with Caroline for two years as part of Truinvest which acquired a business she worked for. Caroline immediately brought her efficiency and organisation to the fore and helped us quickly understand the operations of the business. We were also able to use Caroline's skills in the wider group introducing some of her processes and systems to help manage a larger business."

"Caroline is an organised individual whose time management is second to none. Well trusted and efficient at what she does. I have done and will continue to recommend her services to my clients."

"Caroline is warm, friendly and a pleasure to work with. I've worked with several VAs before finding Caroline. Her commitment and diligence are outstanding. Thank you for being a great ambassador for our business."

"Caroline is excellent to work with, always ensuring meetings are run well and providing a full follow up with a list of actions! She would always be on the end of the phone to answer any queries that might crop up. I wouldn't hesitate to recommend her professional services if you are considering them."

"Caroline is a very reliable business lady, consistent and very loyal to her clients. Their work is her work to which she takes very seriously. I highly value her commitment and excellent work ethic, she's a real pleasure to work with. I would be very proud and happy to recommend Caroline."

"I highly recommend Caroline, as she freed up a lot of my time, so that I could effectively navigate a very tumultuous time. As well as being a very competent and knowledgeable VA, she is a lovely person to talk to and have as a sounding board for all manner of things."

"Caroline Walker from Balenst provided an excellent VA service for us at Core Creatives. Her work was highly valued — always punctual, proactive, and delivered to a high standard. We truly appreciated her professionalism and efficiency. Highly recommended!"

"From the start, Caroline has been open, honest and flexible, and hugely supportive. With Caroline's support, growing the business has become easier and my personal stress levels have dropped – not sure I could ask for more!"

"We are incredibly impressed with Balenst and the exceptional support they provide in organising Think Posture's operational activities. Their attention to detail, efficiency, and proactive approach have significantly streamlined our processes, allowing us to focus on our core business objectives. Caroline consistently goes above and beyond, ensuring that every task is completed accurately and on time, either by herself or using her associate team. Their ability to anticipate our needs and offer innovative solutions has been invaluable. Think Posture would highly recommend Balenst to any organisation seeking a reliable and dedicated Virtual Assistant."

"With a busy business and a young family, I needed someone who could genuinely lighten the load — professionally and personally. Caroline came highly recommended, and from day one, she brought a level of calm, clarity, and organisation I didn't realise I was missing. Her background in financial planning meant she hit the ground running, and I now fully trust her to keep my tasks on track, meetings scheduled, and key dates covered. I can finally breathe knowing she's got it handled. If you're considering working with her — don't hesitate."

"Balenst has become a valuable extension of our team at The Posture Store. Their support with web order processing, customer administration, and general business tasks has improved efficiency across the business and freed up valuable time for our internal team. They are professional, responsive, and consistently deliver a high standard of work. We would confidently recommend Balenst to any business looking for dependable virtual assistant support."

"Working with Dee at Balenst has made a real difference to me and my business. She quickly understood GCMC, how I work and where I needed support, then simply got on with making things happen. From creating professional content and marketing materials to researching opportunities, organising projects and helping me prepare for important meetings and applications, Dee has been proactive, reliable and incredibly thorough. She has a brilliant ability to take a rough idea, improve it and turn it into something clear, polished and ready to use. What I value most is that Dee does not just complete tasks. She thinks ahead, spots what is missing and finds practical solutions. Having her support has saved me a huge amount of time and helped me present both myself and GCMC far more professionally. I would happily recommend Balenst to any business owner who needs someone dependable, organised and genuinely invested in helping their business move forward."

"As someone balancing a demanding career in policing whilst developing what I believe is the UK's first co-living HMO concept designed exclusively for key workers, my workload was becoming overwhelming. Having Balenst's support during such a crucial stage of the business was invaluable. Caroline and Dee quickly got up to speed with the project and provided practical back-office support, from researching suppliers and sourcing specialist contractors to reaching out to potential partners, organisations and future tenants. They also helped prepare communications, event planning materials and follow-up correspondence, allowing me to stay focused on the strategic aspects of the business. What impressed me most was their proactive approach. Balenst didn't just complete tasks, they genuinely cared about the success of Black Flamingo Homes and regularly suggested ideas and solutions that I simply wouldn't have had time to consider myself. Their support helped take a significant amount of pressure off my shoulders during the lead-up to our Liverpool launch, and I wouldn't hesitate to recommend Balenst to any business owner who needs reliable, professional and flexible support."